FAQ
What’s the deal with delivery times?
Ah, the age-old question! Our delivery times are like a good workout—consistent and reliable! You can expect your goodies to arrive within 12-15 days. So, grab your protein shake and get ready to flex those muscles while you wait!
Can I return my product if I change my mind?
Of course! We have a 30-day return policy that lets you return items if they’re not quite your cup of protein powder. Just make sure they’re in the same condition you received them (no sweat stains, please!).
What if my order arrives damaged or incorrect?
Oh no! That’s like finding a rogue dumbbell in your gym bag! If your order is defective, damaged, or just plain wrong, contact us ASAP at fit.falconn@gmail.com We’ll get it sorted faster than you can say “protein-packed perfection!”
Are there any items I can’t return?
Sadly, yes. Some items are like that one friend who always bails on plans—non-returnable! This includes perishable goods, custom products, and personal care items. If you’re unsure, just give us a shout!
How do I exchange an item?
Exchanging is as easy as pie (or protein bars)! Simply return the item you have, and once we accept the return, you can make a separate purchase for the new item. It’s like a fitness reset for your shopping cart!
What if I’m in the European Union?
Lucky you! You get a 14-day cooling-off period to cancel or return your order for any reason. Just make sure the item is in its original condition, and you’ve got your proof of purchase. Easy peasy, lemon squeezy!
When will I get my refund?
Patience is a virtue, my friend! Once we receive and inspect your return, we’ll notify you if your refund is approved. If it is, you’ll see that sweet cash back in your account within 10 business days. Just remember, banks can be a bit slow on the uptake sometimes!
How can I contact you if I have more questions?
We’re just a click away! Shoot us an email at fit.falconn@gmail.com or give us a ring at 0501385839. We love chatting about fitness and all things Smart Mat!
What types of products does Smart Mat offer?
Smart Mat specializes in innovative workspace solutions, including multifunctional items such as wireless charging desk mats and stylish LED desk lamps. Our products are designed to enhance productivity while maintaining a modern aesthetic.
How do your products help improve workspace organization?
Our products are specifically designed to declutter your desk and create a more organized workspace. For instance, our wireless charging desk mats eliminate the need for multiple charging cables, while our LED desk lamps provide focused lighting, contributing to a more efficient work environment.
What is the warranty policy for your products?
While specific warranty details may vary by product, Smart Mat is committed to ensuring customer satisfaction. We recommend inspecting your items upon receipt and contacting us immediately if any defects or issues are found, so we can address them promptly.
How can I return an item if I am not satisfied?
Smart Mat has a 30-day return policy. If you wish to return an item, please contact us at to fit.falconn@gmail.com initiate the process. Ensure that the item is in its original condition and packaging for a successful return.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards are not eligible for return. If you have questions about a specific item, please reach out to us.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please inspect it immediately and contact us at fit.falconn@gmail.com. We will evaluate the issue and work towards a resolution, which may include a replacement or refund.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you offer exchanges for your products?
Smart Mat does not facilitate direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
Is there a cooling-off period for returns in the European Union?
Yes, if your order is shipped to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason. The item must be in its original condition and packaging, along with proof of purchase.